Returns policy
Last updated September 2026
Please read the below to understand when a Verasah piece can be returned, your rights under the Australian Consumer Law, and how to lodge a return.
We offer returns for store credit (subject to stock availability) of products for change of mind where we determine (at our absolute discretion):
- you purchased the item within Australia and have provided the proof of purchase;
- the returns request is lodged within 30 days from the date of delivery;
- the products are in their original condition and have not been used, worn, damaged or altered;
- the products are in their original undamaged packaging with all product tags and IGI certificate still intact;
- the products were not purchased on sale, custom-made or engraved; and
- a return and exchanges form has been completed.
- Earrings (due to hygiene reasons);
- Custom jewellery (including resized rings); and
- Engraved jewellery.
Subject to you submitting your return in accordance with the Returns Process below, we will cover the costs of delivery for a change of mind return.
You may have rights under the Australian Consumer Law (see below).
If the product you received is materially different from how it was presented on the Verasah website in terms of description, dimensions and photography, please contact us.
If your product is faulty or defective, you may have rights to a repair, replacement or refund under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us. We do not take any responsibility for any items lost or damaged during transit. Please include any certificates (e.g. IGI diamond certificate) when returning lab-grown diamonds and gemstones back to us so that we can properly assess your claim.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.
For more information, contact us by email at orders@verasah.com.
Verasah Pty Ltd (ACN 697 460 290)