Terms and conditions

Last updated 2 July 2026

This website is operated by Verasah Pty Ltd (ABN 58 697 460 290) (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.

(a) You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.

(b) You must be at least 18 years old to place orders.

(c) We may accept or reject any order and will notify you within a reasonable time if we reject your order. Once we accept an order, a binding agreement is formed for the supply of products under these Terms.

(d) All purchases are subject to product availability. We do our best to keep products in stock and maintain accurate availability information on our website. Any pre-order products (not currently in stock) will be clearly marked on our website. Any dispatch dates shown are estimates only, and we are not liable for delays or date inaccuracies.

(e) We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. In the event of an error, we reserve the right to correct it and will notify you if this affects your order.

(f) Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography.

(g) We may cancel any accepted order before delivery for reasons including significant dispatch delays, inability to supply products due to circumstances beyond our control, or errors on our website (such as incorrect descriptions, prices or images). We will contact you using the details you provided when ordering.

(a) All products on our website are made to order and production timelines differ between each item.

(b) You may select the following expedited crafting services for an additional cost. The relevant price will be displayed on our website when you select your desired service:

a. Priority Crafting Service: typically 1 week faster than regular production; or

b. Express Crafting Service: typically 2 weeks faster than regular production.

(c) All production timelines are an estimate only and not guaranteed due to varying complexity between each product.

(d) Expedited crafting services only refer to the manufacturing and production timeline. Shipping times for these items will be subject to our Shipping Policy, available on our website.

(a) You may order custom jewellery by submitting a design enquiry via the bespoke section of our website (Bespoke Design Request). We will assess the feasibility of your Bespoke Design Request before proceeding to a consultation with you. We may reject your order if it is not feasible.

(b) At the consultation stage, we may collaborate with you to improve or modify your submitted design, or create an alternative design depending on feasibility of concepts.

(c) If we accept the Bespoke Design Request, we will send you a written specification of your design at the conclusion of your consultation which will include details of the metal, stone, dimensions, engraving and any other personalisation, together with a quote, and the estimated production and delivery timeframe (Written Specification).

(d) A 50% deposit is required to confirm your order. By paying your deposit, you agree to the terms of the Written Specification (including production and delivery time) and it becomes a binding order in accordance with these terms and conditions (Bespoke Design Order).

(e) If you need to cancel a Bespoke Design Order, you must contact us via our ‘Contact Us’ form. We can only accommodate cancellation requests made before production has commenced.

(f) We may accommodate changes to the design of Bespoke Design Orders at our discretion. You must contact us via our ‘Contact Us’ form to request the design change. We will endeavour to accommodate any design changes requested after the deposit is paid but before production commences if feasible. Any changes requested after production has commenced may incur a price increase and extended delivery time. All design and/or price changes must be agreed in writing.

(g) On completion of production of your Bespoke Design Order, we will provide you with photographs of the finished jewellery for confirmation against the Written Specification. Any discrepancies identified at this stage will be addressed by us.

(a) You must pay in full when you place your order (other than for our Bespoke Designs where a deposit may be required). The amount payable includes product price, delivery charges, and GST, as displayed at checkout.

(b) We accept the payment methods displayed on our website at the time of purchase. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.

(a) We will supply the products in accordance with these Terms.

(b) We deliver to areas specified on our website. If you are outside our delivery area, please contact us to discuss alternative options.

(c) Due to the value of our products, we only deliver to residential or business addresses and delivery to PO Boxes or military addresses is not available.

(d) All deliveries must be signed on delivery. If the parcel is unable to be delivered, it will be sent to the nearest collection point. For more information on shipping and delivery, please refer to our Shipping Policy, available on our website.

(e) Any delivery timeframes shown on our website are estimates only.

(f) We use Australia Post for safe and insured delivery. Deliveries require a signature. If delivery to the given address is unsuccessful, the package will be taken to the nearest Australia Post office and held there for up to 2 weeks. To collect from the post office, the recipient must bring photo ID. The order can only be collected from the post office by the person in whose name the order was placed.

(g) We retain title to the products until we receive payment of the full purchase price. Until title passes to you, you must not create, permit or allow any encumbrance, security interest, charge, lien or other third-party interest over the products.

(h) Risk in the products will pass to you when the products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the products will pass to you on delivery to the carrier.

We set out the details of our Returns Policy and Warranty available on our website.

(a) Where you purchase a ring, we offer one complimentary ring resizing within 12 months of the date of delivery. After this period, or if we have already resized your ring, a fee will apply for any ring resizing.

(b) To request ring resizing, you must submit your request via the ‘Contact Us’ form on our website. We will assess the request and provide you with a complimentary postage label for you to ship the ring to us. Upon completion of the resizing, we will bear the cost of shipping the ring back to you.

(c) If you plan to choose your own shipping method, we do not accept liability for any loss or damage during the shipment of the ring back to us. Please do not ship anything to us prior to receiving our confirmation.

(d) We may reject your request if your desired size is unable to be achieved due to structural limitations of the ring, or if it has been resized by a third-party jeweller.

Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law:

(a) neither party will be liable for indirect, consequential, or special losses or loss of profits, revenue, or business opportunities;

(b) each party's liability will be reduced proportionately where the loss was caused or contributed to by the other party's acts, omissions, or failure to mitigate their losses; and

(c) each party's total liability arising from or relating to these Terms or the products will not exceed the amount paid for the specific products that are the subject of the relevant claim.

When using our website, you must not:

(a) breach any person's privacy, legal rights, or upload personal information without consent;

(b) defame, harass, threaten, or offend any person;

(c) use our website for any unlawful purpose;

(d) interfere with other users or our website's operation;

(e) introduce viruses, malware, or attempt to modify or tamper with our website;

(f) send spam or unsolicited messages;

(g) use automated tools such as bots, scrapers, or data mining software;

(h) assist others in doing any of the above;

(i) provide false, inaccurate, or misleading information;

(j) use another person's details without authorisation; or

(k) fail to maintain the security of any access credentials we provide to you.

(a) All intellectual property rights in our website, products, designs, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.

(b) You must not, without our prior written consent:

(1) copy, reproduce, distribute, sell, publish, or broadcast our intellectual property;

(2) use our intellectual property for commercial purposes or revenue generation;

(3) modify, adapt, or create derivative works from our intellectual property;

(4) frame or embed our content in another website; or

(5) remove or alter any copyright notices or proprietary markings.

(c) You may share our content on social media or personal blogs provided you:

(1) do not claim ownership of our intellectual property;

(2) do not imply our endorsement unless explicitly agreed in writing; and

(3) do not damage our reputation or use our content in any illegal, misleading, or deceptive manner.

(d) For Bespoke Designs, you:

(1) warrant that any designs you submit to us do not infringe on third party intellectual property rights;

(2) agree that by submitting designs to us, you assign all your, or any third-party collaborators’, intellectual property rights in the design to us;

(3) agree that any intellectual property rights in any designs created in collaboration between you and us will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such intellectual property rights in the designs under this clause 11(d)(3) do not automatically vest in us, you hereby assign all such intellectual property rights and agree to do all other things necessary to assure our title in such rights; and

(4) consent to our infringement of any moral rights that you, or any third-party collaborator, have in the designs provided, or created in collaboration with us.

(e) If you submit content to our website (such as reviews, comments, or feedback), you:

(1) grant us a worldwide, royalty-free, non-exclusive licence to use, modify, and display that content for our business purposes;

(2) warrant that you own the content or have permission to submit it;

(3) acknowledge that we may remove any content at our discretion; and

(4) remain responsible for ensuring your content does not infringe third-party rights or violate any laws.

(f) This clause 11 survives termination of these Terms.

(a) Amendment: We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.

(b) Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.

(c) Disputes: A party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other party within 14 days of notifying that other party of the Dispute. If the parties cannot resolve the Dispute at that meeting, either party may refer the Dispute to mediation administered by the Australian Disputes Centre.

(d) Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

(e) Governing Law: Both parties submit to the exclusive jurisdiction of the courts operating in Victoria.

(f) Notices: Any notice given under these Terms must be in writing addressed to us at orders@verasah.com or to you at the details provided when you submitted your order or in your account.

(g) Privacy: We will comply with all applicable data protection laws, and your personal information will be handled in accordance with our privacy policy (available on our website).

Verasah Pty Ltd (ABN 58 697 460 290)